Global Leisure Sales

Asia Pacific Leisure Travel Trends and Client Panel Discussion
Hosted by:

Carolyn Holmes
Vice President Global Sales - Asia Pacific

Cheryl Siow
Vice President, Global Sales & Account Management - China

With Guest Panel:

Roland Howlett
Director of Frontier Travel

David Brandon
Managing Director - Savenio

May Wong
CEO of Dong Luxury Travel Collection

Fen Zheng
Managing Director of Hotel Lux Japan

Krystal Tan
Co-Founder & Director
Blue Sky Escapes

Description: With Australia's outbound travel surpassing 2019 levels, Japan more popular than ever, and China travelers steadily returning to the market, understanding the latest trends in Asia Pacific leisure travel is critical. Join a panel of experts from top luxury travel organizations in Singapore, China, Japan, and Australia as they provide insight into current market dynamics, key travel motivators, and the projected outlook for the region. Learn how these trends can inform your sales strategies and positioning to maximize business opportunities in this high-growth segment.

Global Luxury and Leisure Travel Trends, Preferred Updates and Discussion with American Express Travel and Lifestyle Services
Hosted by:

Rick Stiffler
Senior Vice President,
Global Sales - Leisure

Boyana Simeonova
Vice President Customer Relations

Guest: Nathalie Giske
Senior Manager, American Express
Travel and Lifestyle Services

Description: American Express Travel and Lifestyle Services (TLS) remains a top-producing program for many members of Preferred Hotels. In this session, Rick Stiffler is joined by Nathalie Giske from American Express to discuss their recent Global Trend Report, emerging luxury travel destinations, and the forecast for 2025 and 2026. Gain key insights into evolving traveler preferences, how American Express is shaping the future of luxury travel, and the opportunities available for properties looking to grow within this critical network. 

Global Group Sales

A Hotel Leader's Guide to Navigating the Evolving MICE Landscape
Hosted by:

Katy Gettinger
Vice President, Sales

Mark Beverlo
Senior Director,
Group Sales - Europe

Description: The global MICE industry is evolving rapidly, with shifting regional trends and increasing influence from AI on event planners’ decision-making. This session will provide a comprehensive overview of the latest global group segment trends, including regional booking patterns, rate dynamics, and key factors driving event decisions. Additionally, learn how AI is transforming the event planning process and how hoteliers can leverage it for a competitive advantage. Attendees will receive region-specific strategies and actionable recommendations to help them exceed their 2025 MICE budget expectations. Real-life case studies will illustrate best practices, and all strategies will be shared post-session via email.

Global Corporate Transient Sales

Global Corporate Sales Trends and Industry Insights
Hosted by:

Kimberly Wilson
Senior Vice President, Global Sales - Corporate

Wen Yong
Vice President, Global Sales - Corporate Transient (USA & Canada)

Nicole Foo
Director, Global Sales - SEA

Simone Mariote
Executive Vice President, South America

Guest: Peter Koh
Founder & Managing Director, 3 Horizons Consulting and GBTA APAC Chair

Description: This session provides an in-depth analysis of 2025 corporate sales trends across Corporate, Consortia, and Entertainment markets. The session will explore emerging sales initiatives designed to create more strategic growth opportunities, including insights into corporate travel industry forecasts (TMC and GBTA projections), Preferred Hotel & Resort’s Global Corporate Account Outlook, and key partnerships with BCD Travel, CWT, Flight Centre, and NAVAN. Additionally, the session will unveil new initiatives such as the Account Management Plan, C-Level VIP Program, and Travel Buyer Council.

How to Optimize TMC Strategic Partnerships to Increase Market Share
Hosted by: 

Kimberly Wilson
Senior Vice President, Global Sales - Corporate

Guest: Kenji Soh
General Manager, Southeast Asia
Flight Center

Guest: Lenore Macnamara
Supply Partnership Manager, Flight Center

Description: Maximizing partnerships with TMCs is key to increasing market share and visibility. This session will provide insights on how to optimize your hotel’s positioning within GDS and self-booking tools to improve conversions. The group will discuss best practices for leveraging TMC relationships, positioning hotels within competitive sets, and increasing booking capabilities in emerging markets such as Small to Medium Enterprises. Lenore Macnamara will share insights on best practices for achieving higher visibility and better results through booking platforms. 

Public Relations

Maximizing Hotel Recognition - Navigating Awards and Rankings
Hosted by:

Sarah Folsland
Director, Corporate Communications

Alexandra Toms
Senior Manager,
Global Social Media

Description: Learn how to strategically position your hotel for recognition on prestigious lists such as Travel + Leisure World's Best Awards, Condé Nast Traveler Readers’ Choice Awards, and Forbes Travel Star Awards. This session will provide an inside look at selection criteria, best practices for submitting nominations, and how to leverage award recognition to enhance guest engagement and elevate brand reputation globally. 

How to Effectively Communicate through Crisis Scenarios 
Hosted by:

Stephanie Dowling
Senior Vice President,
Public Relations

Ashley Campbell
Vice President, Public Relations

Guest: Bérengère Roig
Partner - LPA Law

Description: Crisis situations can significantly impact a hotel’s reputation and operations. This panel discussion will cover key crisis communication strategies tailored to the hospitality industry, including proactive planning, stakeholder messaging, legal considerations, and real-life case examples. Attendees will gain insights into best practices for effectively managing crisis responses to minimize reputational risk. 

Revenue Optimization & Distribution

From Revenue Manager to Revenue Leader: Expecting More from Your Revenue Professional
Hosted by: 

Kathleen Cullen
Executive Vice President,
PTG Consulting

Rhett Hirko
Senior Vice President, Revenue Optimization & Distribution

Natalie Payne
Vice President,
Calliope Collective

Description: Revenue management plays a distinct and evolving role in hospitality. This session will explore how to identify, develop, and empower revenue professionals to become strategic leaders, helping drive profitability and long-term growth. 

Marketing

Metasearch Power Pairing – How Preferred & Member Hotels Can Win the Booking Together 
Hosted by:

Amanda Moore
Vice President, Performance Marketing 

Co-host: Chris Wieners, HOGO.
Description: Metasearch now drives over 45% of global travel traffic, yet many hotels struggle to optimize their presence. Learn how Preferred and member hotels can collaborate to strengthen advertising efforts, increase direct bookings, and enhance market visibility through metasearch platforms. 

~ Sponsored by HOGO