Connie started her hospitality career at Wynn Palace Macau, where she gained foundational experience in both Housekeeping and Front Office. She later joined the pre-opening team of Atlantis The Royal in Dubai, supporting high-profile events including Beyoncé’s concert, which shaped her ability to deliver under pressure with creativity and precision. At The Fullerton Hotel Singapore, Connie brings a guest-centric and innovative approach to her role. She has introduced thoughtful touches such as Taylor Swift-themed amenities and personalized embroidered bears, enhancing the guest experience and brand identity. Known for her versatility, she also supports Butler Services, Duty Managers, and Reception teams, reflecting her commitment to teamwork and service excellence.