Lucy is a dedicated and results-driven hospitality professional with over three years of experience delivering exceptional service in the luxury hotel industry. Recently promoted to Assistant Guest Relations Manager at the Royal Lancaster London, Lucy is committed to ensuring every guest experience is seamless, memorable, and personalized. Her strengths lie in providing five-star customer service, building strong relationships with guests, and leading teams with a focus on excellence. Lucy has developed strong communication and leadership skills, always striving to exceed expectations and maintain the highest standards of service. As she continues to grow in my career, Lucy is passionate about leveraging my skills to contribute to the success of my team and elevate the guest experience at every opportunity.